Service
IF I PLACE AN ORDER TODAY, WHEN WILL IT ARRIVE?
It could be tomorrow. Yes, tomorrow. If you place your order before 1:00 p.m., we ship it on the same day and you will receive it in less than 24 hours. Monday to Friday.
HOW CAN I PLACE AN ORDER?
You can do it in different ways, through this website (if you need help or have any questions we will be happy to assist you in the online chat), by fax at the number 955 600 629 or through our toll-free sales number and customer service 900 1900 00. In the first three cases one of our advisors will call you to confirm your order.
CAN I PERSONALIZE OR DEDICATE MY ORDER BY ADDING TEXT?
Yes, we offer you the option of adding a free card in your name with the text you want. We can also include a card from you or your company in your order if you send it to us.
HOW LONG WILL MY ORDER TAKE TO ARRIVE FROM THE TIME I SEND IT?
Your order will be delivered in 24 hours (business days) in the Peninsula and 48/72 hours in the Balearic Islands by transport agency to the address you have indicated.
CAN I BUY OR SEND PRODUCT OUTSIDE SPAIN?
Yes, within the C.E.E.
HOW LONG DOES IT TAKE TO DELIVERY AN INTERNATIONAL SHIPMENT?
Depends on the destination country, approximately 5-7 business days, once the order is confirmed and processed.
Product
WHAT ARE THE WHITE DOTS THAT SOMETIMES APPEAR ON THE HAM?
They are thyroxine crystals, an amino acid that appears during the degradation of proteins. Contrary to what is believed, they are a sign of a slow and natural healing of the pieces, whether they are Triple Equis or Double Equis.
WHAT PERCENTAGE OF BONE IS IN A HAM OR SHOULDER?
Approximately 30% of the weight of a ham corresponds to the bone and 40% in the case of the shoulders. These bones are highly appreciated gastronomically to make rich broths and give flavor to stews since the adhered ham slices and the substance of their inner marrow will provide the dishes with that magical touch that only Ham can give.
WHAT IS THE DIFFERENCE BETWEEN HAM AND SHOULDER?
The hams are the posterior limbs of the Iberian pig and the shoulders are the anterior ones. This determines the difference in weight, size and healing time.
WHAT ABOUT THE VACUUM PACKAGED, HAND CUT OR MACHINE SLICED PRODUCT?
In this case, keep them in the refrigerator, a few minutes before consuming them we recommend passing what you are going to consume for a few seconds under a stream of warm water without opening the vacuum bag, then you can open the bag and place it on the plate. In this way the product is tempered quickly and recovers all its aroma and flavor. Do it, you will notice the difference.
Warranty
WHAT IF I AM NOT SATISFIED WITH THE ORDER ONCE RECEIVED?
We have a 100% satisfaction guarantee at your disposal, no questions asked. If you are not satisfied with your order, we will collect it from you free of charge and give you the option of replacing it with a new product or refunding your money.
HOW WOULD THE PICK-UP BE ORGANIZED IF YOU ARE NOT SATISFIED?
Simple, you would only have to pack the product in a box suitable for transport, indicating our shipping address. Once the merchandise is received, our quality department will contact you and give you an explanation as to why the product was not completely to your liking and will agree to replace it with a new product.